• Shopping

    • How can I pay for my order?

      You can pay using Visa or MasterCard credit card.

    • After checkout is complete, am I able to add, change or cancel my order?

      You can add, change or cancel your order up until the order is submitted. If you need to cancel an order after it has been submitted please refer to the Modere Returns and Exchanges Policy for instructions on how to return an order.

    • How does your shipping work?

      West Malaysia address (per invoice): RM15 (First 5 kg), each additional kg - RM1.50.
      East Malaysia address (per invoice): RM20 (First 1 kg), each additional kg - RM11.
      Free Shipping within Malaysia for RM600 and above (GST exclude).
      Delivery is usually within 5 working days.
      Singapore address (per invoice), RM28 (first kg), each additional kg - RM14, import permit S$25 per order at daily exchange rate.

    • Does Modere ship outside of Malaysia?

      No, except Singapore.

    • Redeeming Shopping Credits.

      Please note that the RM15 Shopping Credit reward for sharing (‘Give RM15, Get RM15) your Promo Code requires a minimum RM15 spend on modere.com.my to be redeemed. If redeeming multiple Shopping Credits, multiples of RM15 must be spent.
      For example, if you have five (5) Shopping Credits you must spend five (5) amounts of RM15. So to redeem RM15 in Shopping Credits, your order must be a minimum value of RM75. Your Shopping Credits will be deducted at check out.

  • Account Setting

    • Will you keep my personal information private?

      We understand that online privacy is important to you. Please take the time to read our Internet Privacy Policy.

    • How can I change my email address, reset my password or shipping address?

      You can change all of the above information on the My Account section of your profile. Shipping address details can also be updated in the checkout process.

    • How can I reset my password if I have forgotten it?

      To reset your password if you have forgotten it, simply click Sign In and click on Forgot Password? Or simply enter a new password in My Account if you are logged in.

    • How do I opt out of marketing emails?

      You can click ‘Unsubscribe’ on any marketing email from Modere or send an email to unsubscribe@modere.com.my. We cannot opt you out of operational emails as they contain information that you need to know, we promise to keep these to an absolute minimum.

  • Smartship

    • What is SmartShip?

      SmartShip is a program Modere created to help you conveniently replenish your lifestyle essentials. Products on SmartShip will arrive at your desired delivery destination automatically according to the intervals that you choose. For example, if you know you will need Energy Shot every other month and Shampoo every month, SmartShip automatically creates a new order for you and ships your product to you according to the selected timeline.

    • How can I modify a SmartShip order?

      To modify your SmartShip order login at modere.com.my and then select the My SmartShip profile. For detailed instructions, please refer to the SmartShip Procedure, Terms and Conditions document.

    • How do I cancel my SmartShip order?

      To cancel your SmartShip order login at modere.com.my and then select the My SmartShip profile and remove all the items from the cart

  • Return Policy

    • What is your Return Policy?

      Simple. Modere offers a 10 day refund guarantee to all Modere customers.

    • How do I return an item?

      Return or exchange any Modere item in just 4 simple steps:
      1. Email info@modere.com.my or call the Modere Customer Service team on 03-79666899 and explain the issue.
      2. The Customer Service team will provide you with instructions on the best way to return your products.
      3. Package the Modere item/s you wish to return and address according to the instructions given in Step 2.
      4. Deliver the product to corporate office.

    • Can I exchange an item?

      You cannot exchange a non-defective product if you change your mind outside of the 10 days. Please follow step 1 from above to find out more.

    • My item arrived damaged. What do I do?

      At MODERE, quality always comes first. Therefore, we will double check every order before delivery, so we are very sorry to hear that. We realize that it is an inconvenience for you and hope to make an exchange for you as soon as possible. Please contact us within 3 days upon delivery by email at info@modere.com.my with the following information, and our Customer Service team will contact you for a replacement as soon as possible.

      1. Email address/invoice number
      2. Please describe the problem or issue
      3. Photo that shows the damage